Orlena Moyer

"As we move through these times of uncertainty,  it has been very powerful for me to see how my work has helped many people in my community."

NBA Leadership Class
Heartland Bank, Riverdale

Title: Vice President / Loan Operations Supervisor

---

In your own words, describe what your role is at the bank:
I am currently the Loan Operations Supervisor for Heartland Bank. I develop and implement training plans along with assisting in all aspects of the loan processing / closing and servicing of loans at the bank. I assist with technology and loan software upgrades. Additionally, I create and maintain loan procedures for our lending team. Last but not least I coach and promote culture to our associates.

How did you get into banking?
After college I moved to western Nebraska with my husband. I took a job at a bank with no intentions to pursue a career in banking. However, it did not take long to realize that a career in banking was right for me. I have always felt that I have had a voice in decision making, my talents are being utilized, and my potential for growth is endless.

​What does effective leadership look like to you?
I believe effective leadership is the ability to identify, develop and utilize the strengths of their resources. In my experience, I know that the most effective organizations work to ensure that they have the right people doing the right jobs. Great leaders delegate responsibility to the most capable. They help those who are doing well to do well and inspire those who are doing well to do better.

Why is banking a great career?
Banking is a great career because it is challenging and impactful. As we move through these times of uncertainty, it has been very powerful for me to see how my work has helped many people in my community. I am continually working on new and different projects and never have a shortage of challenges I have to face.

Share your favorite book, podcast or quote. Why is it your favorite?
I have always liked Nelson Mandela’s quote, "I never lose. I either win or I learn." This saying reminds me that winning doesn’t have to mean coming in first. It means doing better than you’ve ever done before. That is great motivation for me to continue to work hard and improve.

Is there anything else you'd like people to know about you or banking?
I am so grateful for the opportunities that working at a community bank has provided me. I appreciate that the bank not only allows me to be involved in our community – it encourages me to do so.