Andrew Wilson

"Banking is a far more diverse industry than it might appear to be from the outside. As customers, we think of bankers as tellers and lenders but there is so much more than that."

Customer Service Training Manager
Union Bank & Trust Co., Lincoln

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In your own words, describe your role at the bank:
I am the Customer Service Training Manager at Union Bank & Trust Co. I have the privilege of leading an amazing team that is passionate about educating our frontline staff on how to serve our customers and deliver amazing service while helping our customers achieve their financial dreams.

How did you get into banking?
I was a young father looking for work after being laid off from my previous job. I applied for a teller opening with Union Bank & Trust at a branch just a few blocks from my childhood home. From there, I was blessed with opportunities and became a personal banker, assistant branch manager and then branch manager in the retail banking world. My passion for learning expanded beyond just learning new job roles, and I weighed a career in education. I took an opportunity to join the training department where I could exercise my passion and stay with UBT. After the previous manager was promoted, I was given the opportunity to lead the training team as manager in 2019.

Why is banking a great career?
Banking is a far more diverse industry than it might appear to be from the outside. As customers, we think of bankers as tellers and lenders, but there is so much more than that. There are tremendous opportunities in roles ranging from information technology to marketing, and as a learning professional who originated in the retail banking space, I am a perfect example of this. Bankers build a range of skills that are applicable across almost any industry and knowledge that supports a thriving everyday life. The "banker's hours" don't hurt either!

What is your favorite book, podcast or quote?
At this moment, "Atomic Habits" by James Clear is my favorite book.