Universal Banker Certificate

Universal Banker Certificate

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Price: $595 members; $795 non-members

Member Online Enrollment | Non-Member Online Enrollment
Courses for the ABA Universal Banker Certificate can be taken individually, or you can enroll in the full curriculum for a discount.This price includes all self-paced online courses listed below.  The ABA Universal Banker Certificate is also available at discounted prices under an annual license.  Call or email for details.

The ABA Universal Banker Certificate provides the core knowledge and skills needed for the newest and fastest growing role in retail banking. Universal bankers have multi-faceted job responsibilities, ranging from minimal cash handling and basic transactions to product and service sales and referrals to other lines of business. The coursework in the certificate ranges from key product knowledge to relationship building, customer service, and expert referral skills. This certificate is designed to help new and newly promoted Universal Bankers cater to a changing customer mindset by being the single point of contact for walk-in customers, thereby reducing the number of transfers and providing a more seamless experience.

The estimated time to complete these 11 courses is approximately 23 hours. Students have access to the curriculum for 1 year from date of purchase.

Required courses:
Banking Today

Building and Retaining Customer Relationships
Consumer Credit Products

Cross-Selling Deposit Products
Dealing Effectively with Co-Workers
Effective Client Referrals
Ethical Issues for Bankers
Introduction to Relationship Selling
Presentation Skills
Revitalizing Customer Service
Understanding Bank Products

The Nebraska Bankers Association is a Local ABA Training Provider.

For More Information Contact:

Ron Arrigo
Senior Vice President, Education and Administration

Nebraska Bankers Association / 233 South 13th Street, Suite 700 / PO Box 80008 / Lincoln, NE 68501-0008