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    Privacy for Customer Contact Personnel

    Privacy for Customer Contact Personnel

    SELF-PACED ONLINE COURSE: ABA ELEARNING

    Price: $55 members; $75 non-members

    Member Online Enrollment | Non-Member Online Enrollment
    This course is also available at discounted prices under an annual license.  Call or email for details.
    Re-versioned: Jan. 2014
    Course Description:  Privacy for Customer Contact Personnel explores the everyday privacy issues that customer contact staff is faced with on a regular basis. It provides a broad overview of privacy laws impacting consumers, including the Right to Financial Privacy Act and the Fair Credit Reporting Act, with a deeper look at Regulation P: consumer privacy guidelines resulting from the passage of the Gramm-Leach-Bliley Act. This course defines the terminology used to discuss the privacy issue, including opt-out, consumer vs. customer and how to answer consumer questions about their privacy rights.
    Audience:  Employee with customer contact in a financial institution.
    Learning Objectives:  After completing this course, students will be able to:
    • Define privacy
    • Explain the purpose and function of three key consumer privacy laws
    • Describe the privacy rules for financial institutions  
    • Describe what information can be shared and when a customer must consent to information sharing  
    Course Credits:  ICB: 0.50 CLBB
     
    The Nebraska Bankers Association is a Local ABA Training Provider.
    For More Information Contact:

    Joanne Smith
    Education and Member Information Coordinator

    Nebraska Bankers Association / 233 South 13th Street, Suite 700 / PO Box 80008 / Lincoln, NE 68501-0008